Privacy Notice

 

Introduction

Tess VS respects the privacy of all visitors to its Website(s) and App(s) and is highly committed to maintaining the privacy of all such visitors. We will use your personal data to make sure that your orders will be handled as fast and easy as possible or that certain parts of the Website(s) or App(s) are more tailored to your interests. This statement describes how we deal with your personal data and online security.

 

This statement informs you about the following:
1. What data we collect
2. What we need your data for
3. How we may share your data
4. Legal grounds for processing your data
5. Your data is safe with us (online security)
6. We do not keep your personal data longer than necessary
7. Where your data is processed
8. Cookies and Do Not Track
9. Online Advertising
10. Location Based Services and Notifications
11. Your privacy rights
12. Objection and complaints
13. Changes to our privacy statement
14. Minors providing personal data
15. Contact us

 

1. What data we collect

Personal data are data that identity you or can be used to identify you as a person.

 

We collect data in the following ways:

  • In general, we process navigational information about where you go on our Websites. This information allows us to see which areas of our Websites are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. Additional information, for example, domain type, browser version, or service provider may also be processed by us, which will provide us with information regarding the general use of our Websites.
  • If you place an order on our Website(s) or App(s), we collect your name, billing and shipment address information, email address, telephone number and payment card information in order to complete and deliver your order. In addition, if you have created an account you will be able to view your order details when you log in.
  • To make your shopping experience as nice as possible we collect personal data about your orders and the use of our services. With this data we can personalize the Website(s) and App(s) and recommend products you might be interested in. We may also use this data to find patterns that can be used to further optimize our marketing.
  • If you create an online account at our Website(s) or App(s), we will collect your personal data on a secure server. You are asked to fill in your name, email, billing and shipment address and password, to allow you to place orders for our products. We store your billing and shipment address so that you do not have to fill in this information for any subsequent purchases.
  • If you have placed items in your shopping cart while using an online account but have not checked out these items, we may, send you an abandoned cart email informing you that the items are still for sale. For this purpose, we collect data about which items are placed in your cart. The data and feedback we collect about the use of our Website(s) and App(s) help us to develop and improve the Website(s), App(s) and related services.
  • If you decide to write a review, you can do this under your own name or anonymously. We reserve the right to not publish or to remove reviews.
  • If you contact our customer service, we will collect your name and email address (and any additional data you may provide us with) to be able to respond to your questions or comments or to provide better service.
  • If you sign up for our newsletter, you will be asked to provide your email address and your consent to the processing of your personal data in order to  receive information about new products, specials and other promotional activities. If you no longer want to receive this newsletter, you can unsubscribe by use of the relevant opt-out button in the newsletter or send an email to customercare@tessvs.com. Please note that, if you request to be removed from our mailing list, then you may still receive non-marketing emails, such as confirmations from us regarding any orders that you have placed on our Websites.
  • If you apply for a job at Tess VS via the Website(s) or the App(s), we will collect your name, email address, phone number, CV/resume, photo and cover letter.

 

2. What we need your data for

We collect and further process your personal data for the purposes mentioned in the previous paragraph. In addition, we may also process personal data that we collect under this statement for the following purposes to the extent permitted by law:

  • To detect, and protect us, our affiliates and other third parties against misuse of our Websites (such as spamming), negligence, fraud, theft and other illegal activities. We process personal data for these purposes when it is necessary to protect, exercise or defend our legal rights.
  • To comply with administrative, tax, investigative or other audit requirements or any other legal or regulatory disclosure requirements. We process personal data for these purposes because we are required to do so by law.
  • As permitted by applicable laws, rules, and regulations, and to comply with any legal or regulatory requirements.
  • The personal data you provide when submitting your CV/resume of our Websites is used only for the purposes of consideration for employment. We process personal data for these purposes because we have a legitimate interest in recruiting job applicants.

 

We will ask your consent before using your personal data for purposes other than those listed above, unless the further use of your data is compatible with the purpose for which the personal data were initially collected. We will inform you of, and, if necessary ask your consent for, any changes in the use of your personal data.

 

We may use your data for decisions based on automated decision-making, including profiling. For instance, we may use previous purchase data and or browsing data to suggest matching products to those previous purchases. By having your consent, we are able to do that both in advertising and on our Website(s) or the App(s).

 

3. How we may share your data

We will not share (or sell) your personal data to third parties, except as disclosed in this privacy statement or with your consent. We may share your personal data with our third-party service providers to provide services to us or on our behalf, including, completing orders (including, but not limited to, processing payments, providing fraud prevention services, and verifying addresses), monitoring and analysing site activity and the effectiveness of our advertising, providing support services, conducting credit background checks, serving site content (including a site search feature), organising information, managing and sending email messages and assisting us with our Social Media Pages.

 

These service providers are granted access to some or all of your personal data as necessary for the purposes described above and may use cookies (as defined below) or other automatic collection technology on our behalf. The service providers are contractually restricted by way of a data processing agreement in the way they may process your personal data.

 

We reserve the right to disclose your personal data to official authorities or third parties to the extent we reasonably believe that disclosure is required by law, or to protect your or others’ rights, property or safety.

 

Please note that the use of any feature made available to you on our Websites such as Facebook Connect, or the like feature (also connected to Facebook), may result in your personal data being collected or shared by us or by others. We cannot control how your data is collected, stored, used or shared by third-party sites or to whom it is disclosed. Please review the privacy policies and settings of your social networking sites to make sure you understand and agree with the data being shared.

 

If you do not want us to share your personal data with a social media site or application, you should not access such social media site or social media application. For example, you should not click a “like” button on a product detail page.

 

We may also share your personal data with applicable third parties in the event of a reorganisation, merger, sale, assignment or other disposition of all or a portion of our business, assets or shares.

 

4. Legal grounds for processing your data

Consent
By the following acts you give us your consent to process your personal data:

 

Creating an online account
Writing a review
Contacting our customer service

 

We will ask your consent before we send you a newsletter if you are not yet our customer.

 

You have the right to revoke your consent at all times. When you revoke your consent, we will stop processing your personal data.

 

Necessary for the performance of an agreement
When you place an order, you enter into a purchase agreement with us. In order to process and deliver your order, we need certain personal data, such as your name, billing and shipment address information, email address, payment card information and telephone number.

 

Legitimate interests
We may process your personal data for the purposes of our legitimate interests, except where such interests are overridden by your interests or fundamental rights and freedoms.
For our legitimate business interests, we may process your personal data to:

 

Personalize our Website(s) and App(s)
Recommend products that you may be interested in
Optimize our marketing
Develop and improve the functionality of our Website(s) and App(s)

 

To opt out of receiving interest-based advertising from third parties, you may click on any of the following links (all as further set out in paragraph 9 below):
www.networkadvertising.org
www.aboutads.info

 

In addition, you have the right to object to this way of processing your personal data. If you would like to exercise this right, please contact us at customercare@tessvs.com. Please note that if you exercise such right accordingly, this may limit us to process your data for your benefit as set out above.

 

5. Your data is safe with us (online security)

We appreciate the trust you place in us. Tess VS is committed to protecting your personal data. We have implemented reasonable security measures, including Secure Socket Layer (SSL) encryption technology and other tools to protect all your personal data we may collect through our Website(s) or App(s). We use a variety of measures to ensure that your personal data is protected from unauthorized access, improper use or disclosure, unauthorized modification or alteration, unlawful destruction or accidental loss. However, Internet is an open system and Tess VS cannot guarantee that the personal data you submit will not be intercepted by others. All our employees who have access to or are involved in the processing of personal data are bound by contractual confidentiality obligations and will respect the confidentiality of any such personal data. Our Website(s) and App(s) may include links to website(s) operated by third parties. Such third parties may collect personal data from visitors to their website(s). Tess VS cannot guarantee the content or privacy practices of any such third party website(s) and does not accept responsibility for such website(s). We recommend you to read the privacy policies of third party website(s).

 

6. We do not keep your personal data longer than necessary

The time period for which we keep personal data depends on the purpose for which we collected it.

 

Order information

When you place an order for our products, we retain that information for a minimum period of six years following the end of the financial year in which you placed your order, in accordance with our legal obligation to keep records for tax purposes.

 

Correspondence and enquiries

When you make an enquiry or contact us by email or via our contact form, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for 24 months thereafter, after which point we will delete your information.

 

Mailing list

We retain the information you used to sign up for our newsletter for as long as you remain subscribed (i.e. you do not unsubscribe) or if we decide to cancel our newsletter service, whichever occurs first.

 

In all cases we keep it for as long as necessary to fulfill the purposes for which we collected it. We will then delete the personal data, unless we are legally required to retain it, we need to retain it in order to comply with our legal obligations (for example, for tax and accounting purposes) or based on any relevant agreed industry practices on how long information should be retained.

 

7. Where your data is processed

Your data is processed within the European Union.

 

8. Cookies and Do Not Track

We use the cookies on our Website(s) that act as an identification card for your computer. When you visit our Website(s), unique cookies are placed to distinguish your browser from all other browsers that visit our Website(s). By recognizing your browser, we can serve you better. You have the option to accept all cookies, or to reject marketing cookies. For more information on the types of cookies that are placed and cookie settings, please read our Cookie Policy.

In addition, we may use Google Analytics to monitor activity on our Website(s). We have entered into a data processing agreement with Google (indirectly) to protect your personal data. To learn how Google Analytics collects and processes data, please visit: “How Google uses information from sites or apps that use our services” located at www.google.com/policies/privacy/partners.

 

9. Online Advertising

Tess VS may participate in interest-based advertising. As described above, we may automatically collect data regarding how you browse websites, use applications and shop in order to enhance your customer experience, improve our customer service, and provide you with communications and promotions from us or others. The objective of interest-based advertising is for Tess VS or its advertising partners to show you ads that are more relevant to your interests. You can limit our and our partners’ ability to collect and use the last-mentioned data. To opt out of receiving interest-based advertising, click on any of the following links:
www.networkadvertising.org
www.aboutads.info

To successfully opt out, you must have cookies enabled in your web browser. Please note that if you choose to opt out, you may continue to see ads on our Website(s) and receive communications from us, but such ads and communications will not be based on how you browse and shop. As described above, you can also prevent automatic collection of some data by disabling cookies on your web browser.

 

10. Location Based Services and Notifications

Your mobile device may allow our mobile sites and Apps to access your mobile device location. For specific questions regarding your device’s location-based services, we recommend that you review the specific instructions provided for your mobile device. Please note that some features on our mobile sites and Apps may not be available if you disable location-based services.

In addition, If you no longer wish to receive Notifications or no longer want us to access the specific information on your device (e.g. photos) for which you previously provided consent, then you will need to adjust the settings on your mobile device. Please note that the process for changing settings on your mobile device may vary; to learn how to change these settings, please refer to the specific instructions provided for your mobile device.

 

11. Your privacy rights

Under applicable privacy laws (General Data Protection Regulation (GDPR)), you have, inter alia, the right to:

 

  • Ask for access to your personal data (access)
  • Ask to change or correct your personal data (rectification)
  • Ask to delete your personal data (erasure/right to be forgotten)
  • Ask to restrict the processing of your personal data (restriction)
  • Ask to transfer your data to another controller or to yourself if we have processed your data based on your consent or based on the agreement you have entered into with us (data portability)
  • Object to the (further) processing of your personal data if we have processed your data based on our legitimate interests (objection)

 

If you would like to know more or would like to invoke your rights, please contact us at customercare@tessvs.com.

 

12. Objection and complaints

If we have collected personal data from you on the basis of our legitimate interests, you can at all times object to the processing of your personal data by contacting us at customercare@tessvs.com. We will in that case stop the processing, unless we have compelling legal grounds for the processing which override your interest to stop the processing.

If you do not agree with our decision in relation to your personal data, you have the following options:

  • Contact us, so that we can try to resolve the issue together. You will find our contact details below.
  • Lodge a complaint with the Dutch supervisory authority (Autoriteit Persoonsgegevens) at www.autoriteitpersoonsgegevens.nl.
  • Ask the Dutch supervisory authority to mediate to resolve the issue.
  • Go to the court of Amsterdam, the Netherlands.

 

13. Changes to our Privacy Statement

Our Privacy Statement may change from time to time to reflect changes to our services or changes in the Applicable privacy laws. We will not reduce your rights under this Privacy Statement without your explicit consent. We will post any changes to our Privacy Statement on this page. We will notify you personally, for example through an email notification, of significant changes to our Privacy Statement.

 

14. Minors providing personal data

Persons below the age of 18 may only provide personal data to Tess VS if they have written consent from one of their parents or legal guardians who has read this privacy statement.

 

15. Contact us

Tess VS is responsible for the processing of your personal data and acts as the controller. If you have any questions, feedback or want to know more about how your personal data is processed, or if you want to access, correct or remove your personal data, please contact us at customercare@tessvs.com. You may write to us at: Tess VS, Treviso 23, 2921BJ, Krimpen aan den IJssel, The Netherlands.

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