Some things we can answer right away.

COVID-19 Update

Dear customer,

 

The health and safety of our customers and employees is always our number one priority. We follow strict guidelines from national authorities to protect and ensure everyone’s health. Following the Belgian Government’s announcement of stricter safety measures, we will be temporarily closing our shop again until further notice.

 

Our webshop remains open and we will still be processing your orders daily. As always, we are available to answer all your size and styling queries. Stay tuned for any updates via our social media.

 

We can’t wait to welcome you back in shop on the other side, until then – stay safe!

 

With love,
Tess VS

Product

Where can I find more product information?

You will find more product information on the product detail page. If you have any additional questions, please feel free to contact Customer Care.

Where are your products made?

We source and manufacturer our products across the world. If you have any additional questions about where a specific piece is made, please feel free to contact Customer Care.

Is a product still in stock?

Since we have a limited collection, pieces may quickly run out of stock. If the color or size is not shown on the product detail page, it is no longer in stock. In that case, you can sign up for a Back in Stock notification email to keep you updated. You can also contact Customer Care.

Do the prices include VAT?

The prices in our webshop include VAT.

Technical Issues

I'm having payment problems

If you cannot pay for your order, there can be several reasons. Feel free to contact Customer Care if you have any further questions or concerns regarding your payment.

There's an error in the webshop

Our webshop should be working all the time. However, if you do find an error in our webshop, we would be really happy if you would let us know by contacting Customer Care.

Collection

Where do I find products that are on your Instagram page?
You can find products that are posted on our Instagram page in our webshop.
When will the new collection arrive?
Throughout the season different styles of our collection arrive. You may contact Customer Care to check when an garment will be available.

Newsletter

How do I subscribe to your newsletter?
You can easily subscribe to our newsletter in the bottom of our website, and be the first to hear about what is happening at Tess VS.
How often do I receive your newsletter?
Every month we send our newsletter, with the latest news on our collections, our favorites and what is happening at Tess VS.
How do I unsubscribe from your newsletter?
If you change your mind, you can unsubscribe at anytime by clicking ‘unsubscribe’ at the end of the newsletter.
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